"My grandfather opened this shop. It's still doing OK. We're retired now, but we come in to keep an eye on things. When we took over from my dad there wasn't even any lighting on the top floor. Those are the original windows up there. We could have modernised and gone self service, but our customers like things the way they are. We don't owe anyone anything. We don't even have credit cards. Do you remember Russ Abbott? The Blue Bell is next door. A lot of his characters were based on the pub regulars. He was very kind to Mrs Pinder in her last days."